Frequently Asked Questions

Orders & Payments

We accept Online Banking, PayPal, AMEX, Visa and Mastercard Credit Card, cash on delivery is also available.

Yes, only if the order is still on pending status.
- Please send an email to our customers service email at sales@lelongmart.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.

All products transaction currency will be done in Singapore Dollars.

Shipping & Delivery

We offer standard delivery, next day local delivery and expedited same day delivery.

 

For Standard delivery:

Delivery usually will takes about 1 to 3 working days.

 

For Next day local delivery:

Orders will be delivered on the next working day. For orders after 3pm on Friday, delivery will be on the following Monday.

 

For Expedited same day delivery:

For orders received before 3pm daily, delivery will be made on the same day. For orders received after 3pm daily, delivery will be made on the following day.

Exchanges & Returns

Yes, we offer 1 to 1 exchange for our goods within 7 days upon the receipt of the products.

 

Please refer to our Exchange Policy for more details.

Customers shall return their purchases using the following steps:

 

1. Contact our Customer Service Center at sales@lelongmart.com to register a return.

2. Our customer service executive will advise you on the steps to proceed.

We will offer a refund for your purchases less the delivery fee.

Customers may contact us 24/7 via the following channels:

1. Form Request

2. Contact our Customer Center at +65 88872338

Account Safety & Orders

Log-in your account → Click on “View Addresses” → Your account information will be show → Click on “Edit”to edit your account information and Shipping address.

1. Click on “Lost Password?” and fill your email that used to register the account in the box.

2. Click Submit.

3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.