Return and Exchange
Q. Is there any warranty for the products that I purchased?
Yes, we offer 1 to 1 exchange for our goods within 7 days upon the receipt of the products.
Please refer to our Exchange Policy for my details.
Q. How do I go about requesting an exchange?
Customers shall return their purchases using the following steps:
1. Contact our Customer Service Center at firstname.lastname@example.org to register a return.
2. Our customer service executive will advise you on the steps to proceed.
Q. What happens in the event that the item is out of stock for exchange?
We will offer a refund for your purchases less the delivery fee.
Q. How can I contact LELONG MART for return, exchange and refund related matters?
Customers may contact us 24/7 via the following channels:
1. Form Request
2. Contact our Customer Center at +65 9063 8919