FAQ

Return and Exchange

Q. Is there any warranty for the products that I purchased?

Yes, we offer 1 to 1 exchange for our goods within 7 days upon the receipt of the products.

Please refer to our Exchange Policy for my details.

Q. How do I go about requesting an exchange?

Customers shall return their purchases using the following steps:

1. Contact our Customer Service Center at sales@lelongmart.com to register a return.

2. Our customer service executive will advise you on the steps to proceed.

Q. What happens in the event that the item is out of stock for exchange?

We will offer a refund for your purchases less the delivery fee.

Q. How can I contact LELONG MART for return, exchange and refund related matters?

Customers may contact us 24/7 via the following channels:

2. Contact our Customer Center at +65 9063 8919